Refund Policy

Effective Date: February 9, 2025

At SureTalk, we strive to provide the best services to our customers. If you are not completely satisfied with your purchase, we offer a 7-day refund policy under the following terms and conditions:

Eligibility for a Refund

  • Refund requests must be made within 7 days of the original purchase date.
  • The refund applies only to first-time purchases. Renewals, upgrades, and add-ons are non-refundable.
  • The service must not have been misused, violated our terms of service, or involved in any fraudulent activity.
  • Customers must provide a valid reason for the refund request.

How to Request a Refund

  • Submit a refund request by contacting our support team at [email protected] with your order details.
  • Our team will review your request and may ask for additional information.
  • If approved, the refund will be processed within 5-10 business days to the original payment method.

Non-Refundable Items

  • Domain registrations, software licenses, and third-party services are non-refundable.
  • Any services used excessively or in violation of our policies will not be eligible for a refund.

Deductions & Processing

  • A 40% server setup fee is non-refundable and will be deducted before processing the refund.
  • The remaining 60% amount will be refunded to the original payment method within 5-10 business days.
  • Payment gateway processing charges (if applicable) may also be deducted from the refund.

Contact Us

For any questions regarding our refund policy, please contact our support team:

📧 Email: [email protected]

🌐 Website: https://suretalk.io

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